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Campus Placement Drive for Air India SATS Pvt.Ltd.

Indira Gandhi National Open University 
Campus Placement Cell 
Maidan Garhi, New Delhi-110068

Campus Placement Drive for Air India SATS Pvt.Ltd.
Convention Centre, IGNOU Campus, Maidan Garhi, New Delhi-110068.
Dated : 15 February 2023
(Reporting and Registration: 9.30-10.30am)
(Pre-placement talk: 11.00 am)

Job Description& Details


Customer Service Executive

Nature of Employment


Key Responsibilities

• Performing all the procedures related to arrival, departure and boarding for the flight

• Handle denied boarding process and compensation

• Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.

• Directs passengers from aircraft through controls.

• Arrange for transfer desk/connection services and baggage recheck.

• Initiate pre-flight/post-flight work.

• Meet Arrival flight and prepare & handle MHB reports/cases professionally.

• Ensure proper and correct information/guidance to passengers.

• Consult Supervisor in case of difficult situations.

• Handling delayed and cancelled operations.

• Awareness/implementation of policies and procedures of the airlines.

• Maintain proper communication with the supervisor. Develop teamwork tohave smooth handling.

• Coordination with colleagues in various areas for on time departure.

• Responsible and accountable for overall quality, safety and security ofoperations in the assigned area of work.

• Responsible for reporting to his supervisors’ occurrences, events, violationsand acts that may affect safety, security and company reputation

Key Skills

• Should be service oriented

• Candidate should be willing to work in night shifts

• Good communicator and able to relate to all levels of staff

• A team player at handling cross-sectional team

• Excellent customer service and interpersonal skills.

• Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

• Ability to work in a fast passed, constantly changing environment

• Excellent personal presentation

• Ability to adopt to various computerized systems

• A team player with the ability to lead and manage cross-sectional team

• Ability to adopt to various computerized systems

• Ability to understand and interpret customer airlines operational manuals

Salary & Incentives

22,520 Gross plus PF/Gratuity/Ex-Garcia & Health benefits

Work Experience

Experience – 0 to 2 Years

Academic Qualification

Education: Graduation


Maximum 28 years of Age

Posting Location

IGI Airport, Terminal 3-New Delhi 110037

Career Path

Internal job posting & Yearly Performance Appraisals

Selection Process

Group Discussion - Yes

Interview – (Final Round)


Applicants must be having a valid Indian Passport issued after 2019. Those who have applied for a Passport shall also be considered on production of proof of having applied for Passport.

A brief introductory session (Pre-placement-talk) highlighting company profile, job requirements, CTC etc. will be conducted before the placement drive.

• Applicants are required to carry two copies of their updated Resume/CV and IGNOU ID Card (two copies)

• The selection process may continue till late evening. Applicants are advised to come prepared to stay till late evening.

• Applicants reporting after 11.00 AM shall not be allowed to participate in the Placement Drive. Canteens in the Campus are not open.

For more information and registration for placement

Call between 10:30 AM to 6 PM

Contact persons from company side.

(i) Mr. Yogesh/Chandan - 7291984437


(ii) Director (CPC) IGNOU office Phone No. 011-29571114


 Campus Placement Cell


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