Campus Placement Cell
Maidan Garhi, New Delhi-110068
At
Convention Centre, IGNOU Campus, Maidan Garhi, New Delhi-110068.
On
Dated : 15 February 2023
(Reporting and Registration: 9.30-10.30am)
(Pre-placement talk: 11.00 am)
Job Description& Details
Positions
Customer Service Executive
Nature of Employment
Permanent
Key Responsibilities
• Performing all the procedures related to arrival, departure and boarding for the flight
• Handle denied boarding process and compensation
• Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
• Directs passengers from aircraft through controls.
• Arrange for transfer desk/connection services and baggage recheck.
• Initiate pre-flight/post-flight work.
• Meet Arrival flight and prepare & handle MHB reports/cases professionally.
• Ensure proper and correct information/guidance to passengers.
• Consult Supervisor in case of difficult situations.
• Handling delayed and cancelled operations.
• Awareness/implementation of policies and procedures of the airlines.
• Maintain proper communication with the supervisor. Develop teamwork tohave smooth handling.
• Coordination with colleagues in various areas for on time departure.
• Responsible and accountable for overall quality, safety and security ofoperations in the assigned area of work.
• Responsible for reporting to his supervisors’ occurrences, events, violationsand acts that may affect safety, security and company reputation
Key Skills
• Should be service oriented
• Candidate should be willing to work in night shifts
• Good communicator and able to relate to all levels of staff
• A team player at handling cross-sectional team
• Excellent customer service and interpersonal skills.
• Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.
• Ability to work in a fast passed, constantly changing environment
• Excellent personal presentation
• Ability to adopt to various computerized systems
• A team player with the ability to lead and manage cross-sectional team
• Ability to adopt to various computerized systems
• Ability to understand and interpret customer airlines operational manuals
Salary & Incentives
22,520 Gross plus PF/Gratuity/Ex-Garcia & Health benefits
Work Experience
Experience – 0 to 2 Years
Academic Qualification
Education: Graduation
Age
Maximum 28 years of Age
Posting Location
IGI Airport, Terminal 3-New Delhi 110037
Career Path
Internal job posting & Yearly Performance Appraisals
Selection Process
Group Discussion - Yes
Interview – (Final Round)
IMPORTANT NOTE:
Applicants must be having a valid Indian Passport issued after 2019. Those who have applied for a Passport shall also be considered on production of proof of having applied for Passport.
••A brief introductory session (Pre-placement-talk) highlighting company profile, job requirements, CTC etc. will be conducted before the placement drive.
• Applicants are required to carry two copies of their updated Resume/CV and IGNOU ID Card (two copies)
• The selection process may continue till late evening. Applicants are advised to come prepared to stay till late evening.
• Applicants reporting after 11.00 AM shall not be allowed to participate in the Placement Drive. Canteens in the Campus are not open.
For more information and registration for placement
Call between 10:30 AM to 6 PM
Contact persons from company side.
(i) Mr. Yogesh/Chandan - 7291984437
And/or
(ii) Director (CPC) IGNOU office Phone No. 011-29571114
Director
Campus Placement Cell
0 Comments